Shop Policies
We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
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We don't accept cancellations
But please contact us if you have any problems with your order.
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Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
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Custom or personalized orders
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Digital downloads
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Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
FAQ
1 / How do I clean my turtle?
Crochet turtles should never be put into a washing machine or dryer. Spot clean using a cold, wet cloth and let air dry. Keep the inside dry. Do not iron or bleach.
2 / What is each turtle made of?
Each turtle is made of 100% polyester yarn that is OEKO-TEX certified and stuffed with hypoallergenic bamboo/PLA blend fiberfill. PLA is made from renewable raw materials, fully compostable, and produces up to 80% less carbon emissions during manufacturing compared to other fiberfill.
3 / What does OEKO-TEX certified mean?
OEKO-TEX certification means that the yarn or textile has been tested for harmful substances. All yarn used by Conservation Crochet is Standard 100 OEKO-TEX certified, making it safe for babies and sensitive skin. The use of embroidered eyes opposed to safety eyes also ensure that the product is safe for small children.